IMPORTANT NOTES ABOUT RETURNS:

When returning a complete shipment please do not forget to join the original invoice to it, without which we cannot process your return shipment. The small papers bearing my item numbers should also be left in place. Please only return complete shipments, not isolated stamps extracted from a series, or a series from a collection etc. Incomplete return shipments will not be processed.

A satisfied customer is of a paramount importance to me, so in the unlikely case of reclamation, please contact me. There is nothing we could not resolve and I can guarantee you a swift solution to any justified reclamation. In case of returns, please contact us to determine the most suitable way of returning the items.

The refund takes place immediately after reception of the returned items, for EBay purchases they take place as soon as the transaction has been cancelled. Do not forget to mention your account number on the return form in order to avoid any delays. Paypal purchases are refunded through the Paypal System, the refund of the shipping costs are made separately on the bank account number requested in the return form.

If you want a replacement item, please order it directly through my website (online catalogue/Price lists) and mention the replacement order in the adequate space on the order form. You can note the replacement number on the form, but to be sure to get it, it would be best to order it immediately.

Return shipments must be franked at the correct postal rate (Registered shipment or parcel). For returns of a value to 25€ returns may also be made by standard mail, please contact us prior to sending so that we can determine the best solution.

You can now call up the return form. All data supplied will help us process the return shipment in a simple and quick way.

Please fill in this form on the screen prior to printing it, and then place it in the return invoice! If you wish a replacement item you can choose one from my website and enter the number in the form, or even better, immediately order it online! Do not forget to add the original invoice for complete returns, item numbers do not have to be entered in the form in this case, and enterthe number of the chosen item in the table. If you do not have enough space, please use a second form, or add the original invoice and mark the items.

REVOCATION RIGHT FOR CUSTOMERS:

A "consumer" is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.

INSTRUCTIONS FOR REVOCATION:

Revocation right for non digital goods:

You have the right to revoke this contract within fourteen days without specifying any reasons. The revocation period is fourteen days with effect from the day,

- on which you or a third party nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly;

- on which you or a third party nominated by you, which is not the carrier, had taken possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately;

In order to exercise your revocation right, you must inform us (Klaus Schneider, Höhenkirchener Str. 24, 83620 Feldkirchen-Westerham, Telephone number: 080635387, Fax number: 08063206699, E-Mail address: ks@briefmarken-schneider.de) of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent via post, fax or email). You can use the enclosed specimen revocation form for this, which however is not mandatory.

You can also electronically fill up and send the specimen revocation form or another clear declaration on our website (www.briefmarken-schneider.de). If you use this option, we will immediately send you a confirmation (e.g. via email) about the receipt of such a cancellation.

In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.

Consequences of the revocation:

If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.

We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.

You must return or transfer the products to us immediately and, in any case, at the latest within fourteen days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the fourteen-day deadline.

You bear the direct costs for returning the products.

You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.

Criteria for exclusion or expiry

The revocation right is not available for contracts

- for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer;
- for delivery of products, which can spoil quickly or whose use-by date would be exceeded quickly;
- for delivery of alcoholic drinks, whose price was agreed at the time of concluding the contract, which however can be delivered 30 days after the conclusion of the contract at the earliest and whose current value depends on the fluctuations in the market, on which the entrepreneur has no influence;
- for delivery of newspapers, periodicals or magazines with the exception of subscription contracts.

The revocation right expires prematurely in case of contracts

- for delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery;
- for delivery of products if they have been mixed inseparably with other goods after the delivery, owing to their condition;
- for delivery of sound or video recording or computer software in a sealed package if the seal has been removed after the delivery.


Revocation right for digital goods:

You have the right to revoke this contract within fourteen days without specifying any reasons. The revocation period is fourteen days with effect from the day of the conclusion of the contract.

In order to exercise your revocation right, you must inform us (Klaus Schneider, Höhenkirchener Str. 24, 83620 Feldkirchen-Westerham, telephone number: 080635387, e-mail address:) of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent via post, fax or email). You can use the enclosed specimen revocation form for this, which however is not mandatory.

You can also electronically fill up and send the specimen revocation form or another clear declaration on our website (www.briefmarken-schneider.de). If you use this option, we will immediately send you a confirmation (e.g. via email) about the receipt of such a cancellation.

In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.

Consequences of the revocation:

If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.

Criteria for expiry

The revocation right expires in case of a contract about the delivery of digital contents not available on a physical data carrier if the businessman has started with the execution of the contract after the consumer

1. has explicitly approved that the businessman starts with the execution of the contract before expiry of the revocation right and
2. confirms that he is aware that he shall lose his revocation right once the contract execution is started with his approval.


SPECIMEN REVOCATION FORM:


Here you can call up the online Return- und Revocation form.